Business Plan

Charter Community Housing became part of the Sanctuary Housing Group in August 2007. Our overarching Vision, Mission and Values are therefore, the same as the Group's.

Our Vision

We aspire to be a market leader in terms of quality, innovation and performance. We aim to:

Provide good quality homes that meet the need of the diverse communities in which we work.
Shape flexible, cost-effective and appropriate services that are valued equally by all our customers.
Develop and maintain a culture that recognises the diversity of our workforce and that nurtures the potential of all our employees.

Our Objectives

We have a number of key objectives that support everything we do.

We aim to:

Make sure that our governance structure continues to be appropriate to the needs of the business and is effective in controlling and monitoring our activities.
Promote and encourage opportunities for tenants to get involved in helping us shape our services, allowing them to take part in our formal structures (if they want to do so).
Provide excellent services, making sure we understand the needs and ambitions of all our tenants and potential customers.
Continue to develop risk management and financial modelling techniques making sure that projected outputs on new business opportunities provide a return that matches the degree of risk involved.
Make sure that we consider all our investment decisions in the context of their effect on the many communities we work in.
Increase income as far as possible by managing debts and empty properties effectively.
Work with other agencies to help regenerate run-down areas and to promote social inclusion, including efforts to ensure that people can achieve their full potential in life, despite their circumstances and experience.
Provide cost-effective central services to support the operational needs of the business.

For your convenience, the current Business Plan is available for viewing/downloading from the links on the right.

If you would like to receive a printed copy, please email us with your name and address; alternatively telephone our Customer Services team on 0845 009 2500, and we will be happy to send one.