Paying Your Rent

How to pay your rent

By Direct Debit

Your payments are spread equally through the year on a monthly basis. You can pay on the 1st 10^th 17^th and 24^th of each month.

When your rent changes we can adjust the direct debit for you.

You have the chance to win £100 in our prize draw every three months (garage accounts excluded)

Standing Order

Your payments are spread equally through the year on a monthly basis.

You can have a weekly Standing Order if your Bank or Building Society allows it.

If your rent changes you will have to instruct your bank to alter your payments.

You have the chance to win £100 in our prize draw every three months (garage accounts excluded)

Payment Card

If you do not want to pay through the bank you can use your payment card to enable you to pay as follows; at any Post office, or any outlet displaying the Payzone or Paypoint logo.

Internet Payments

You must have a payment card to have the details to pay online and your debit or credit card. The website address is www.allpayments.net

By Telephone

You must have a payment card to enable you to make payments over the telephone. There is a 24 hour automated telephone service operated by our card provider ALLPAY. Please call 0870 243 6040.

By post to our offices

Send a cheque or postal order. Please make cheques payable to your own Landlord this might not be Charter Community Housing. You will need to write your name, address and rent account number on the back of the cheque.

Housing Benefit

If you claim Housing Benefit this can be paid direct to us. Remember though if your Housing Benefit does not cover the full rent you will have to pay us the remaining amount.

Documents:
Direct Debit mandate Banbury Homes (1042KB DOC) | Direct Debit Mandate Charter (139KB DOC) | Direct Debit Mandate SHA (405KB DOC) | Direct Debit Mandate Shaftesbury (392KB DOC)

Services for residents FAQs

Please see the most frequently asked questions for an answer to your query